Charles Perrett Property ltd

Charles Perrett Property Ltd.

Swansea's National Award Winning Property Agency

Call 01792 652 620


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Company Overview

About Charles Perrett Property Ltd.

Information For Tenants and Landlords

The staff at Charles Perrett Property Ltd are here to guide you through every step of the rental process, from finding the ideal place through to helping you move in - and beyond. We make this process as easy and hassle free as could possibly be.

If you are a student coming to Swansea from elsewhere, you may find it appropriate to call us first on 01792 652 620 as you will most probably benefit from us talking you through the wide variety of options available to you. We can also give you an overview of Swansea, such as the most suitable area for you to stay and the type of property which would suit your needs best.

Below you will find the forms appropriate to you. Please download and return completed with the neccessary accompanying documents.

Downloadable forms

» Guarantor form

» Professional Application Form

» Student Application Form

If you require any further information, or assistance with completing any of these forms, please don’t hesitate to contact us.

 

We believe in transparency which is why we publicly publish our fees, a list of which is below. Please note prices are inclusive of VAT unless otherwise specified.

- Professional Agency Fee - £180.00 per person (Discounts may be available for multiple occupants and we do not charge for anyone under the age of 18)

- Student Agency Fee - £75.00 per person for 3 bedroom properties upwards; £120.00 per person for 1-2 bedroom properties.  (INCLUDES FREE CONTENTS INSURANCE for managed properties.Terms and Conditions Apply, ask us for more details)

- Administration Fee - £70.00 per person

- Checkout Fee - £120.00 per household

- Property re-marketing Fee - 60% of one month's rent

 

Landlord Charges

- Managed Service - 14.4% of the monthly rent (12% plus VAT of the monthly rent)

- Let-Only Service - 60% of one month's rent

 

Not Happy? We are sorry about that but here’s what to do next….

 

 

Complaints Procedure

Charles Perrett Property Ltd. is a member of The Property Ombudsman (TPOS) and in accordance, aims to provide the highest standard of customer service possible. In order to safeguard the interests of our clients we have implemented a clear, four stage complaints procedure in order to resolve any concerns or issues quickly and efficiently.

 

Stage One - Staff Member

In this first instance all complaints should be directed to a member of staff that you have been dealing with. He or she will endeavour to resolve your complaint immediately and if not, no later than seven working days (excluding Saturday’s) of first notification.

 

Stage Two - Senior Staff Member

If a staff member has been unable to resolve your complaint you may refer it to a senior member of staff. We would request that you send a written summary of your complaint to a senior member of staff within one month of completion of stage one. The complaint can be sent to 6 Walter Road, Swansea, SA1 5NF or via email to [email protected] They will acknowledge your complaint within three working days of receipt and provide you with a written response within ten working days (excluding Saturday’s).

 

Stage three – The Manager

Should your issue, after following stages one and two of our complaints procedure not be resolved or you remain dissatisfied with any aspect of our handling of your complaint then please write to the Manager at the following address: The Manager, Charles Perrett Property Limited, 6 Walter Road, Swansea, SA1 5NF or via email to [email protected]

The Manager will acknowledge your complaint within three working days and fully investigate the issues raised by the complainant. He will undertake a review of your complaint, including how it has been handled to date which may include further investigations into the background of your concerns. The Manager will set out in writing to you his findings and provide recommendations as a 'final viewpoint' on best course of action to be taken in order to resolve the complaint.

 

Stage four - The Property Ombudsman

Following the completion of stages one to three and if you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

 

The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

 

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

 

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Call Us today on 01792 652 620
Charles Perrett Property Ltd. 6 Walter Road, Swansea, SA1 5NF
Charles Perrett is an award-winning Swansea Letting Agent specialising in Student Accommodation in Swansea, Property Sales and Investments, Property Management, Property Maintenance Including Residential and Commercial Cleaning, Construction and Development and HMO Licensing Work.
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About Charles Perrett Property Ltd.

Information For Tenants and Landlords

The staff at Charles Perrett Property Ltd are here to guide you through every step of the rental process, from finding the ideal place through to helping you move in - and beyond. We make this process as easy and hassle free as could possibly be.

If you are a student coming to Swansea from elsewhere, you may find it appropriate to call us first on 01792 652 620 as you will most probably benefit from us talking you through the wide variety of options available to you. We can also give you an overview of Swansea, such as the most suitable area for you to stay and the type of property which would suit your needs best.

Below you will find the forms appropriate to you. Please download and return completed with the neccessary accompanying documents.

Downloadable forms

» Guarantor form

» Professional Application Form

» Student Application Form

If you require any further information, or assistance with completing any of these forms, please don’t hesitate to contact us.

 

We believe in transparency which is why we publicly publish our fees, a list of which is below. Please note prices are inclusive of VAT unless otherwise specified.

- Professional Agency Fee - £180.00 per person (Discounts may be available for multiple occupants and we do not charge for anyone under the age of 18)

- Student Agency Fee - £75.00 per person for 3 bedroom properties upwards; £120.00 per person for 1-2 bedroom properties.  (INCLUDES FREE CONTENTS INSURANCE for managed properties.Terms and Conditions Apply, ask us for more details)

- Administration Fee - £70.00 per person

- Checkout Fee - £120.00 per household

- Property re-marketing Fee - 60% of one month's rent

 

Landlord Charges

- Managed Service - 14.4% of the monthly rent (12% plus VAT of the monthly rent)

- Let-Only Service - 60% of one month's rent

 

Not Happy? We are sorry about that but here’s what to do next….

 

 

Complaints Procedure

Charles Perrett Property Ltd. is a member of The Property Ombudsman (TPOS) and in accordance, aims to provide the highest standard of customer service possible. In order to safeguard the interests of our clients we have implemented a clear, four stage complaints procedure in order to resolve any concerns or issues quickly and efficiently.

 

Stage One - Staff Member

In this first instance all complaints should be directed to a member of staff that you have been dealing with. He or she will endeavour to resolve your complaint immediately and if not, no later than seven working days (excluding Saturday’s) of first notification.

 

Stage Two - Senior Staff Member

If a staff member has been unable to resolve your complaint you may refer it to a senior member of staff. We would request that you send a written summary of your complaint to a senior member of staff within one month of completion of stage one. The complaint can be sent to 6 Walter Road, Swansea, SA1 5NF or via email to [email protected] They will acknowledge your complaint within three working days of receipt and provide you with a written response within ten working days (excluding Saturday’s).

 

Stage three – The Manager

Should your issue, after following stages one and two of our complaints procedure not be resolved or you remain dissatisfied with any aspect of our handling of your complaint then please write to the Manager at the following address: The Manager, Charles Perrett Property Limited, 6 Walter Road, Swansea, SA1 5NF or via email to [email protected]

The Manager will acknowledge your complaint within three working days and fully investigate the issues raised by the complainant. He will undertake a review of your complaint, including how it has been handled to date which may include further investigations into the background of your concerns. The Manager will set out in writing to you his findings and provide recommendations as a 'final viewpoint' on best course of action to be taken in order to resolve the complaint.

 

Stage four - The Property Ombudsman

Following the completion of stages one to three and if you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

 

The Property Ombudsman Ltd

Milford House

43-55 Milford Street

Salisbury

Wiltshire

SP1 2BP

01722 333 306

www.tpos.co.uk

 

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

 

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Call Us today on 01792 652 620
Charles Perrett Property Ltd. 6 Walter Road, Swansea, SA1 5NF

Charles Perrett is an award-winning Swansea Letting Agent specialising in Student Accommodation in Swansea, Property Sales and Investments, Property Management, Property Maintenance Including Residential and Commercial Cleaning, Construction and Development and HMO Licensing Work.

Sitemap | Terms & Conditions | Privacy Policy | Cookies Policy

© Charles Perrett Property Ltd 2018. All rights reserved. Powered by BaySoft