Charles Perrett Property ltd

Charles Perrett Property Ltd.

Swansea's National Award Winning Property Agency

Call 01792 652 620


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Company Overview

About Charles Perrett Property Ltd.

Information For Tenants and Landlords

The staff at Charles Perrett Property Ltd are here to guide you through every step of the rental process, from finding the ideal place through to helping you move in - and beyond. We make this process as easy and hassle free as could possibly be.

If you are a student coming to Swansea from elsewhere, you may find it appropriate to call us first on 01792 652 620 as you will most probably benefit from us talking you through the wide variety of options available to you. We can also give you an overview of Swansea, such as the most suitable area for you to stay and the type of property which would suit your needs best.

Below you will find the forms appropriate to you. Please download and return completed with the neccessary accompanying documents.

Downloadable forms

» Guarantor form

» Professional Application Form

» Student Application Form

 

We believe in transparency which is why we publicly publsh our fees, a list of which is below. Please note prices are inclusive of VAT unless otherwise specified.

- Professional Agency Fee - £180.00 per person (Discounts may be available for multiple occupants and we do not charge for anyone under the age of 18)

- Student Agency Fee - £75.00 per person (HOORAY IT INCLUDES FREE CONTENTS INSURANCE for managed properties, Terms and Conditions Apply, ask us for more details)

- Administration Fee - £70.00 per person

- Checkout Fee - £120.00 per household

- Property re-marketing Fee - 60% of one month's rent

 

Landlord Charges

- Managed Service - 14.4% of the monthly rent (12% plus VAT of the monthly rent)

- Let-Only Service - 60% of one month's rent

 

If you require any further information, or assistance with completing any of these forms, please don’t hesitate to contact us.

Complaints Procedure

Charles Perrett Property pride ourselves on the excellent level of customer service offered however on occasion some things can go wrong and you may feel the need to complain. Should you feel this necessary please see below our complaints procedure:

Charles Perrett Property Ltd. is a member of The Property Ombudsman (TPOS) and in accordance, aims to provide the highest standard of customer service possible. In order to safeguard the interests of our clients we have implemented a clear, four stage complaints procedure in order to resolve any concerns or issues quickly and efficiently.

Stage one - Staff Member

In this first instance all complaints should be directed to a member of staff that you have been dealing with. He or she will endeavour to resolve your complaint immediately and if not, no later than five working days of first notification.

Stage two - Senior Staff Member

If a staff member has been unable to resolve your complaint you may refer it to a senior member of staff responsible for overseeing the day to day running of the branch. We would request that you send a written summary of your complaint to a senior member of staff within one month of completion of stage one. The senior staff member will provide you with a relevant name, contact address or email address in order for you to contact them. They will acknowledge your complaint within three working days of receipt and provide you with a written response within ten working days.

Stage three - Managing Director

Should your issue, after follwing stages one and two of our complaints procedure not be resolved or you remain dissatisfied with any aspect of our handling of your complaint then please write to the Managing Director at the following address:

The Managing Director, Charles Perrett Property Limited, 6 Walter Road, Swansea, SA1 5NF.

The Managing Director will acknowledge your complaint within three working days and fully investigate the issues raised by the complainant. He will undertake a review of your complaint, including how it has been handled to date which may include further investigations into the background of your concerns. The Managing Director will set out in writing to you his finding and recommendations as a 'final viewpoint' on how he believes the best course of aciton in order to resolve the complaint.

Stage four - The Property Ombudsman

Following the completion of stages one to three and are not satisfied with the Managing Director's proposed resolution, you may contact The Property Ombudsman (TPOS). The details of how to do so will be contained within the Managing Director's final view point letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at: www.tpos.co.uk

 

Call Us today on 01792 652 620
Charles Perrett Property Ltd. 6 Walter Road, Swansea, SA1 5NF
Charles Perrett is an award-winning Swansea Letting Agent specialising in Student Accommodation in Swansea, Property Sales and Investments, Property Management, Property Maintenance Including Residential and Commercial Cleaning, Construction and Development and HMO Licensing Work.
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About Charles Perrett Property Ltd.

Information For Tenants and Landlords

The staff at Charles Perrett Property Ltd are here to guide you through every step of the rental process, from finding the ideal place through to helping you move in - and beyond. We make this process as easy and hassle free as could possibly be.

If you are a student coming to Swansea from elsewhere, you may find it appropriate to call us first on 01792 652 620 as you will most probably benefit from us talking you through the wide variety of options available to you. We can also give you an overview of Swansea, such as the most suitable area for you to stay and the type of property which would suit your needs best.

Below you will find the forms appropriate to you. Please download and return completed with the neccessary accompanying documents.

Downloadable forms

» Guarantor form

» Professional Application Form

» Student Application Form

 

We believe in transparency which is why we publicly publsh our fees, a list of which is below. Please note prices are inclusive of VAT unless otherwise specified.

- Professional Agency Fee - £180.00 per person (Discounts may be available for multiple occupants and we do not charge for anyone under the age of 18)

- Student Agency Fee - £75.00 per person (HOORAY IT INCLUDES FREE CONTENTS INSURANCE for managed properties, Terms and Conditions Apply, ask us for more details)

- Administration Fee - £70.00 per person

- Checkout Fee - £120.00 per household

- Property re-marketing Fee - 60% of one month's rent

 

Landlord Charges

- Managed Service - 14.4% of the monthly rent (12% plus VAT of the monthly rent)

- Let-Only Service - 60% of one month's rent

 

If you require any further information, or assistance with completing any of these forms, please don’t hesitate to contact us.

Complaints Procedure

Charles Perrett Property pride ourselves on the excellent level of customer service offered however on occasion some things can go wrong and you may feel the need to complain. Should you feel this necessary please see below our complaints procedure:

Charles Perrett Property Ltd. is a member of The Property Ombudsman (TPOS) and in accordance, aims to provide the highest standard of customer service possible. In order to safeguard the interests of our clients we have implemented a clear, four stage complaints procedure in order to resolve any concerns or issues quickly and efficiently.

Stage one - Staff Member

In this first instance all complaints should be directed to a member of staff that you have been dealing with. He or she will endeavour to resolve your complaint immediately and if not, no later than five working days of first notification.

Stage two - Senior Staff Member

If a staff member has been unable to resolve your complaint you may refer it to a senior member of staff responsible for overseeing the day to day running of the branch. We would request that you send a written summary of your complaint to a senior member of staff within one month of completion of stage one. The senior staff member will provide you with a relevant name, contact address or email address in order for you to contact them. They will acknowledge your complaint within three working days of receipt and provide you with a written response within ten working days.

Stage three - Managing Director

Should your issue, after follwing stages one and two of our complaints procedure not be resolved or you remain dissatisfied with any aspect of our handling of your complaint then please write to the Managing Director at the following address:

The Managing Director, Charles Perrett Property Limited, 6 Walter Road, Swansea, SA1 5NF.

The Managing Director will acknowledge your complaint within three working days and fully investigate the issues raised by the complainant. He will undertake a review of your complaint, including how it has been handled to date which may include further investigations into the background of your concerns. The Managing Director will set out in writing to you his finding and recommendations as a 'final viewpoint' on how he believes the best course of aciton in order to resolve the complaint.

Stage four - The Property Ombudsman

Following the completion of stages one to three and are not satisfied with the Managing Director's proposed resolution, you may contact The Property Ombudsman (TPOS). The details of how to do so will be contained within the Managing Director's final view point letter alongside a link to The Property Ombudsman Service (TPOS) consumer guide at: www.tpos.co.uk

 

Call Us today on 01792 652 620
Charles Perrett Property Ltd. 6 Walter Road, Swansea, SA1 5NF

Charles Perrett is an award-winning Swansea Letting Agent specialising in Student Accommodation in Swansea, Property Sales and Investments, Property Management, Property Maintenance Including Residential and Commercial Cleaning, Construction and Development and HMO Licensing Work.

Sitemap | Terms & Conditions | Privacy Policy | Cookies Policy

© Charles Perrett Property Ltd 2017. All rights reserved. Powered by BaySoft